Trading Terms for Australian members

Trading Terms for Australian members

Last updated: 28 April 2026

1. Seller

Purchase of Premium membership and other services on Sugarfar.com is made from:

Disp I/S
Maglebjergvej 6, 2800 Kongens Lyngby, Denmark
CVR no.: 38507508
Email: support@sugarfar.com

Disp I/S is a Danish-registered partnership selling digital subscription services to Australian consumers on a cross-border basis. Although Danish law primarily governs the contract, the consumer guarantees under the Australian Consumer Law (ACL) and other non-excludable rights apply where the supply is made to a consumer in Australia.

2. Payment

All payments are processed securely via Stripe. Sugarfar never has access to your card details — they are handled exclusively by Stripe, which is PCI DSS certified.

On your bank or credit card statement, the payment will appear as "Disp" or "Disp I/S" — not "Sugarfar".

We accept the following payment methods commonly used in Australia:

  • Visa, Mastercard and American Express (credit and debit cards)
  • Apple Pay and Google Pay (where supported)

BPAY and POLi are not currently supported because they are not designed for recurring online subscription billing.

3. Subscription and automatic renewal

When purchasing a Premium membership, you enter into a recurring subscription agreement. Consistent with the ACCC's guidance on subscription traps and automatic renewals:

  • Your subscription is automatically renewed upon expiry of the selected period
  • Renewal takes place 2 hours before expiry — therefore cancel in good time if you do not wish to renew
  • The renewal price, frequency and minimum term are clearly disclosed before purchase
  • You can view your subscription status, renewal date and price at any time under My Account → Membership

4. Cancellation

You can cancel your subscription at any time:

  • Go to My Account → Membership and click "Cancel subscription"
  • The cancellation takes effect at the end of your current billing period — you retain access to Premium until then
  • No further payments will be charged after cancellation
  • Cancellation must be made at least 2 hours before your next renewal date to avoid automatic renewal
  • You may cancel using the in-app button — no phone call is required

5. Right of withdrawal / refunds

The Australian Consumer Law does not give consumers a general statutory "cooling-off" right for online digital subscriptions, but it does require services to be supplied with due care and skill, fit for any disclosed purpose, and within a reasonable time. As a goodwill matter we offer a 14-day right of withdrawal modeled on Danish/EU consumer law:

You have a 14-day right of withdrawal on your purchase, provided that you have not started using the subscription.

If you wish to exercise this right:

  1. Log out of your profile immediately after the purchase
  2. Do not log in again
  3. Contact support@sugarfar.com within 14 days stating that you wish to withdraw

When you log in to your profile after the purchase, the subscription is considered to have been used, and the withdrawal right lapses. However, you can always cancel your subscription so that it does not renew (see section 4). For failures to comply with a consumer guarantee under the ACL, you are entitled to a remedy regardless of the 14-day window.

6. Prices and GST

Prices for Australian customers are displayed in Australian dollars (AUD, A$). The current prices are always shown on the page before you complete a purchase.

Prices are GST-inclusive where applicable. Australia's Goods and Services Tax (GST) is a flat 10% and applies to digital services supplied to Australian consumers under the "Netflix tax" rules (A New Tax System (Goods and Services Tax) Act 1999, as amended). GST is calculated by Stripe at checkout and is included in the displayed price.

We reserve the right to change prices. Price changes will not affect existing, active subscriptions and apply only upon the next renewal after cancellation and re-subscription.

7. Card renewal and failed payments

If your payment cannot be processed (e.g., due to an expired card or insufficient funds), this is treated as a cancellation:

  • Your Premium membership remains active for the remainder of the paid period
  • After that, your account will be downgraded to the free tier
  • You can subscribe again at any time with a different payment card

If you wish to change your payment card, you must first cancel your existing subscription or let it expire, and then create a new subscription with the new card.

8. Tax invoice

A tax invoice for your purchase, in AUD with GST shown separately where applicable, can be found under My Account → Membership. You will also receive a receipt from Stripe at the email address associated with your account.

9. Data security

All information on Sugarfar is treated confidentially and in accordance with our privacy policy. All communication between your browser and our servers takes place via HTTPS encryption. Payment details are handled exclusively by Stripe and are never stored on our servers.

10. Liability and limitations

Sugarfar is a communication platform that facilitates contact between users. Subject to the consumer guarantees in the ACL (which cannot be excluded), we are not responsible for:

  • The content of messages and interactions between users
  • Loss arising from downtime, maintenance or force majeure
  • Actions taken by other users on the platform

Where the ACL applies and our service fails to comply with a consumer guarantee, you are entitled to a remedy under the ACL. To the maximum extent permitted by law, our other liability is limited to (at our option) re-supplying the service or refunding the price paid.

11. Governing law and dispute resolution

These terms of sale are governed by Danish law without regard to conflict-of-laws principles, except that mandatory provisions of the Australian Consumer Law and other Australian consumer protection legislation continue to apply where the supply is made to a consumer in Australia. Disputes shall first be resolved by direct negotiation in good faith.

If a dispute cannot be resolved amicably, Australian consumers may lodge a complaint with the Australian Competition and Consumer Commission at accc.gov.au, or with their state or territory consumer affairs/fair trading agency (e.g., NSW Fair Trading, Consumer Affairs Victoria, Queensland Office of Fair Trading).

12. Contact

Questions about these terms of sale can be directed to:

Disp I/S
Email: support@sugarfar.com
Maglebjergvej 6, 2800 Kongens Lyngby, Denmark
CVR: 38507508