Trading Terms for Canadian members

Last updated: 24 October 2026

1. Seller

Purchase of Premium membership and other services on Sugarfar.com is made from:

Disp
Lyngbyvej 83A, 2100 Copenhagen Ø, Denmark
CVR no.: 38507508
Email: support@sugarfar.com

Disp is a Danish-registered partnership selling digital subscription services to Canadian consumers on a cross-border basis. Although Danish law primarily governs the contract, your non-waivable rights as a Canadian consumer under federal and provincial consumer protection legislation are preserved.

2. Payment

All payments are processed securely by a PCI DSS certified payment provider. Sugarfar never has access to your card details - they are handled exclusively by the payment provider and are never stored on our servers.

On your bank or credit card statement, the payment will appear as "DISP".

We accept the following payment methods commonly used in Canada:

  • Visa and Mastercard (credit and debit cards, including Visa Debit and Debit Mastercard)
  • Apple Pay and Google Pay (where supported)

Interac e-Transfer is not currently supported because it is not a recurring-payment instrument.

3. Subscription and automatic renewal

When purchasing a Premium membership, you enter into a recurring subscription agreement. In compliance with provincial consumer protection rules on automatic renewals (including Quebec's Consumer Protection Act and similar provisions in Ontario, BC and Alberta):

  • Your subscription is automatically renewed upon expiry of the selected period
  • Renewal takes place 2 hours before expiry - therefore cancel in good time if you do not wish to renew
  • The price, the renewal period and the renewal price are shown next to the buy button before you pay, and there is no minimum term
  • You can view your subscription status, renewal date and price at any time under My Account → Manage Premium

As a buyer of Premium you may receive emails from us about Premium and similar Sugarfar features, and you can refuse them free of charge at checkout and in every email.

4. Cancellation

You can cancel your subscription at any time:

  • Go to My Account → Manage Premium, turn off the "Auto-renewal" switch and tap "Confirm"
  • The cancellation takes effect at the end of your current billing period. You retain access to Premium until then
  • No further payments will be charged after cancellation
  • Cancellation must be made at least 2 hours before your next renewal date to avoid automatic renewal
  • You may cancel by turning off auto-renewal in the app - no phone call is required, consistent with the simplified-cancellation expectations under provincial consumer law

5. Right of withdrawal / cooling-off

Canadian federal law does not impose a uniform cooling-off period for online digital subscriptions, but Quebec consumers benefit from rights under the Consumer Protection Act, and several provinces provide remedies for distance/internet contracts. As a goodwill matter, we offer a 14-day right of withdrawal modeled on Danish/EU consumer law:

You have a 14-day right of withdrawal from the date of purchase. By completing the purchase, you agree that your Premium access is delivered immediately. If you withdraw after you have started using the access, we refund the amount paid less a proportionate share for the period you had access up until you notified us of the withdrawal.

To exercise this right, send us an unequivocal notice at support@sugarfar.com within 14 days of the purchase - please include your username and the purchase date. We will issue the refund to the original payment method no later than 14 days after receiving your notice.

You can also always cancel your subscription so that it does not renew (see section 4).

Premium as a gift: When you give Premium to another member and pay by card, the gift is delivered to the recipient immediately. If, before paying, you have expressly agreed to this and acknowledged that your right of withdrawal lapses once the gift has been given, you cannot withdraw from the purchase.

6. SugarCoins

SugarCoins are digital content credited to your account as soon as the payment is completed. You can use them for gifts and extra features on Sugarfar.

By completing the purchase you expressly consent to immediate delivery and acknowledge that your right of withdrawal thereby lapses. Purchased SugarCoins are not refundable and cannot be exchanged for money.

Unused SugarCoins stay with your profile. If you delete your profile, they lapse.

7. Prices and taxes

Prices are charged in euros (EUR, €), with an approximate amount in Canadian dollars shown for convenience; your card issuer sets the final CAD amount and may add a foreign transaction fee. The current prices are always shown on the page before you complete a purchase.

No sales tax is added at checkout: the price shown in euros is the full amount charged.

We reserve the right to change prices. Price changes will not affect existing, active subscriptions and apply only upon the next renewal after cancellation and re-subscription.

8. Card renewal and failed payments

If your payment cannot be processed (for example insufficient funds), your Premium ends at the end of the paid period. Where your bank allows it, we may retry the payment up to twice within 30 days and your Premium resumes when a retry succeeds. You can stop this at any time by turning off automatic renewal or by writing to support@sugarfar.com. You can also subscribe again at any time with a different payment card.

If you wish to change your payment card, you must first cancel your existing subscription or let it expire, and then create a new subscription with the new card.

9. Receipt

A receipt for your purchase, in euros (EUR), can be found under My Account → Manage Premium, and we also send it to the email address associated with your account.

10. Data security

All information on Sugarfar is treated confidentially and in accordance with our privacy policy. All communication between your browser and our servers takes place via HTTPS encryption. Payment details are handled exclusively by our payment provider and are never stored on our servers.

11. Liability and limitations

Sugarfar is a communication platform that facilitates contact between users. Subject to your non-waivable consumer rights under federal and provincial Canadian law, we are not responsible for:

  • The content of messages and interactions between users
  • Loss arising from downtime, maintenance or force majeure
  • Actions taken by other users on the platform

To the maximum extent permitted by applicable Canadian law, our aggregate liability is limited to the amounts you have paid us in the twelve months preceding the claim. Nothing in these terms limits liability that cannot be limited under provincial consumer protection law.

12. Governing law and dispute resolution

These terms of sale are governed by Danish law without regard to conflict-of-laws principles, except that mandatory provisions of consumer law in your province or territory of residence (in particular Quebec's Consumer Protection Act) continue to apply. Disputes shall first be resolved by direct negotiation in good faith.

If a dispute cannot be resolved amicably, Canadian consumers may file a complaint with the Competition Bureau Canada at competitionbureau.gc.ca, or your provincial consumer protection office (e.g., Office de la protection du consommateur in Quebec, Consumer Protection Ontario in Ontario, Consumer Protection BC in British Columbia).

13. Contact

Questions about these terms of sale can be directed to:

Disp
Email: support@sugarfar.com
Lyngbyvej 83A, 2100 Copenhagen Ø, Denmark
CVR: 38507508

Payment issues and chargebacks

If you experience a problem with a payment (for example a duplicate charge), please contact us at support@sugarfar.com before contacting your bank - we resolve issues quickly, and documented errors are always refunded. If a payment dispute (chargeback) is filed against a charge that was made correctly under these terms, we reserve the right to suspend or close the associated account while the matter is resolved. This does not affect your right of withdrawal or any other rights you have under applicable consumer law.