Trading Terms for UK members

1. Seller

Purchase of Premium membership and other services on Sugarfar is made from:

Disp
Maglebjergvej 6, 2800 Kongens Lyngby
CVR no.: 38507508
Email: support@sugarfar.com

2. Payment

All payments are processed securely by a PCI DSS certified payment provider. Sugarfar never has access to your card details — they are handled exclusively by the payment provider and are never stored on our servers.

On your bank statement, the payment will appear as "Disp" — the company behind Sugarfar.

We accept the following payment methods:

• Visa and Mastercard (credit and debit cards)
• Apple Pay and Google Pay (where supported)

3. Subscription and automatic renewal

When purchasing a Premium membership, you enter into a recurring subscription agreement. This means:

• Your subscription is automatically renewed upon expiry of the selected period
• Renewal takes place 2 hours before expiry — therefore cancel in good time if you do not wish to renew
• Upon renewal, any remaining time from the current period is added to the new one
• You can view your subscription status at any time under My Account → Membership

4. Cancellation

You can cancel your subscription at any time:

• Go to My Account → Membership and click "Cancel subscription"
• The cancellation takes effect at the end of your current billing period — you retain access to Premium until then
• No further payments will be charged after cancellation
• Cancellation must be made at least 2 hours before your next renewal date to avoid automatic renewal

5. Right of withdrawal

In accordance with the Danish Consumer Contracts Act, you have a 14-day right of withdrawal from the date of purchase.

By completing the purchase, you agree that your Premium access is delivered immediately. If you withdraw after you have started using the access, we refund the amount paid less a proportionate share for the period you had access up until you notified us of the withdrawal.

To exercise your right of withdrawal, send us an unequivocal notice at support@sugarfar.com within 14 days of the purchase — please include your username and the purchase date. We will issue the refund to the original payment method no later than 14 days after receiving your notice.

You can also always cancel your subscription so that it does not renew (see section 4).

6. Prices

All prices on Sugarfar are displayed in Danish kroner (DKK) including VAT. The current prices are always shown on the page before you complete a purchase.

We reserve the right to change prices. Price changes do not affect existing, active subscriptions — they only apply upon the next renewal after cancellation and re-subscription.

7. Card renewal and failed payments

If your payment cannot be processed (e.g. due to an expired card or insufficient funds), this is treated as a cancellation:

• Your Premium membership remains active for the remainder of the paid period
• After that, your account will be downgraded to the free tier
• You can subscribe again at any time with a different payment card

If you wish to change your payment card, you must first cancel your existing subscription or let it expire, and then create a new subscription with the new card.

8. Invoice

A receipt for your purchase can be found under My Account → Membership. You will also receive a receipt from our payment provider to the email address associated with your account.

9. Data security

All information on Sugarfar is treated confidentially and in accordance with our privacy policy. All communication between your browser and our servers takes place via HTTPS encryption. Payment details are handled exclusively by our payment provider and are never stored on our servers.

10. Liability and limitations

Sugarfar is a communication platform that facilitates contact between users. We are not responsible for:

• The content of messages and interactions between users
• Loss arising from downtime, maintenance or force majeure
• Actions taken by other users on the platform

We strive to deliver a stable and secure service and will compensate for documented errors on our part.

11. Governing law and dispute resolution

These terms of sale are governed by Danish law. Any disputes that cannot be resolved amicably shall be settled by the Danish courts.

12. Contact

Questions about these terms of sale can be directed to:

Disp
Email: support@sugarfar.com
Maglebjergvej 6, 2800 Kongens Lyngby
CVR: 38507508

Payment issues and chargebacks

If you experience a problem with a payment (for example a duplicate charge), please contact us at support@sugarfar.com before contacting your bank — we resolve issues quickly, and documented errors are always refunded. If a payment dispute (chargeback) is filed against a charge that was made correctly under these terms, we reserve the right to suspend or close the associated account while the matter is resolved. This does not affect your right of withdrawal or any other rights you have under applicable consumer law.