Trading Terms for UK members

Last updated: 24 October 2026

1. Seller

Purchase of Premium membership and other services on Sugarfar is made from:

Disp
Lyngbyvej 83A, 2100 Copenhagen Ø
CVR no.: 38507508
Email: support@sugarfar.com

2. Payment

All payments are processed securely by a PCI DSS certified payment provider. Sugarfar never has access to your card details - they are handled exclusively by the payment provider and are never stored on our servers.

On your bank statement, the payment will appear as "DISP".

We accept the following payment methods:

  • Visa and Mastercard (credit and debit cards)
  • Apple Pay and Google Pay (where supported)

3. Subscription and automatic renewal

When purchasing a Premium membership, you enter into a recurring subscription agreement. This means:

  • Your subscription is automatically renewed upon expiry of the selected period
  • Renewal takes place 2 hours before expiry - therefore cancel in good time if you do not wish to renew
  • Upon renewal, any remaining time from the current period is added to the new one
  • You can view your subscription status at any time under My Account → Membership

As a buyer of Premium you may receive emails from us about Premium and similar Sugarfar features, and you can refuse them free of charge at checkout and in every email.

4. Cancellation

You can cancel your subscription at any time:

  • Go to My Account → Manage Premium, turn off the "Auto-renewal" toggle and tap "Confirm"
  • The cancellation takes effect at the end of your current billing period. You retain access to Premium until then
  • No further payments will be charged after cancellation
  • Cancellation must be made at least 2 hours before your next renewal date to avoid automatic renewal

5. Right of withdrawal

In accordance with the Danish Consumer Contracts Act, you generally have a 14-day right of withdrawal from the date of purchase.

Premium is delivered immediately. Before paying, you tick a box confirming that you expressly agree that your Premium access is delivered immediately and acknowledge that your right of withdrawal thereby lapses. Once the payment has been completed, you therefore cannot withdraw from the purchase of Premium.

You can always cancel your subscription so that it does not renew (see section 4).

Premium as a gift: When you give Premium to another member and pay by card, the gift is delivered to the recipient immediately. If, before paying, you have expressly agreed to this and acknowledged that your right of withdrawal lapses once the gift has been given, you cannot withdraw from the purchase.

6. SugarCoins

SugarCoins are digital content credited to your account as soon as the payment is completed. You can use them for gifts and extra features on Sugarfar.

By completing the purchase you expressly consent to immediate delivery and acknowledge that your right of withdrawal thereby lapses. Purchased SugarCoins are not refundable and cannot be exchanged for money.

Unused SugarCoins stay with your profile. If you delete your profile, they lapse.

7. Prices and VAT

Prices for UK customers are displayed in pounds sterling (GBP, £) including VAT. The current prices are always shown on the page before you complete a purchase.

We reserve the right to change prices. Price changes do not affect existing, active subscriptions - they only apply upon the next renewal after cancellation and re-subscription.

8. Card renewal and failed payments

If your payment cannot be processed (for example insufficient funds), your Premium ends at the end of the paid period. Where your bank allows it, we may retry the payment up to twice within 30 days and your Premium resumes when a retry succeeds. You can stop this at any time by turning off automatic renewal or by writing to support@sugarfar.com. You can also subscribe again at any time with a different payment card.

If you wish to change your payment card, you must first cancel your existing subscription or let it expire, and then create a new subscription with the new card.

9. Invoice

A receipt for your purchase can be found under My Account → Membership. You will also receive a receipt from our payment provider to the email address associated with your account.

10. Data security

All information on Sugarfar is treated confidentially and in accordance with our privacy policy. All communication between your browser and our servers takes place via HTTPS encryption. Payment details are handled exclusively by our payment provider and are never stored on our servers.

11. Liability and limitations

Sugarfar is a communication platform that facilitates contact between users. We are not responsible for:

  • The content of messages and interactions between users
  • Loss arising from downtime, maintenance or force majeure
  • Actions taken by other users on the platform

We strive to deliver a stable and secure service and will compensate for documented errors on our part.

12. Governing law and dispute resolution

These terms of sale are governed by Danish law. Any disputes that cannot be resolved amicably shall be settled by the Danish courts.

13. Contact

Questions about these terms of sale can be directed to:

Disp
Email: support@sugarfar.com
Lyngbyvej 83A, 2100 Copenhagen Ø
CVR: 38507508

Payment issues and chargebacks

If you experience a problem with a payment (for example a duplicate charge), please contact us at support@sugarfar.com before contacting your bank - we resolve issues quickly, and documented errors are always refunded. If a payment dispute (chargeback) is filed against a charge that was made correctly under these terms, we reserve the right to suspend or close the associated account while the matter is resolved. This does not affect your right of withdrawal or any other rights you have under applicable consumer law.